We respect your right to control your data. This page explains how to request account deletion and what happens to your information.
Users can permanently delete their AIXplore account and associated data by sending a request to [email protected] from the email address associated with their account.
Account deletion is permanent and cannot be undone. Please ensure you want to proceed before submitting your request.
When an account deletion request is received, the following data is permanently removed from our systems:
Your name, email address, profile picture, and account settings are permanently deleted.
All lesson progress, completed stages, quiz results, and earned achievements are removed.
App settings, notification preferences, and customization choices are deleted.
Associated authentication tokens, sessions, and login credentials are removed from our systems.
While we delete most data immediately upon processing your request, certain information may be retained for limited periods:
Purchase records, transaction history, and billing information may be retained for a limited period where required for:
Retention period: Typically up to 7 years, as required by applicable laws and regulations.
Deletion requests are typically processed within 30 days of receipt. You will receive a confirmation email once your account and data have been successfully deleted.
If you have questions about account deletion or need help with the process, please contact our support team: